Help CenterA terminal that isn't working properly isn't only frustrating, but can completely stop your business from accepting payments. Here are some immediate action steps to take if you think your device is malfunctioning.
Reset the Device
The majority of the time, a power cycle will fix the issue. It's worth starting with this step as it will save you time and get you back up and running.
- Power OFF the device
- Unplug the power cable and wait 30 seconds
- Plug the power cable back in
- Power the device back ON
Check for Loose Connections
Many devices, like Clover, have several cables connecting various components (e.g. printer, POS, etc.) It's possible that some of them have wiggled out of place over time, causing connectivity problems. To check each cable, simply:
- Disconnect and reconnect each cable/power connection
- Some cables may require removing a screw in order to ensure it's plugged in snugly
Ensure Your Internet is Working and Connected
Every device requires an external connection in order to process payments, regardless if you're connected to the internet via WIFI, ethernet cable (most common), or cell service. If your internet or internet provider is experiencing problems, then your device will not be able to connect to the internet. You will need to ensure your internet is working properly prior to the device being able to access it.
If the Problem Persists
Please call the Technical Support number provided to you. You can find this on your monthly statements or on a sticker located on the side/bottom of the device. A technician will help to diagnose the problem and offer immediate support.