I've found a suspicious sale (or other) – what's next?

Well, you've discovered suspicious activity on your gateway or sale. You can take a few actions right away to halt additional damage.

1. Notify Giv Local.
2. All suspected transactions that have already settled should be credited back, and any suspected transactions that haven't yet settled should be immediately voided.
3. In case a user's login information was hacked, change their passwords.
4. Put your online gateway in "TEST MODE" to stop transactions from processing and...
5. Put AVS and CCV fraud prevention into place, and make sure your Daily Velocity filters and amount filters are configured correctly. Make a call to the gateway provider to speak with a live agent who can assist you in correctly configuring everything.